Making Friendships Across Cultures at Work
Why we need work friends It is important to have friendships at work. According to Vantage Circle, workplace loneliness affects business, relationships and well-being[1]. In 2023, the WHO and US Surgeon General declared a global loneliness epidemic, and compared the...
Anxiety Is Not An Emotion!
Did you know that anxiety is not an emotion? What is anxiety? You may believe you “feel” anxious but in reality, you are sensing anxiety. Anxiety is a physiological reaction from the fight/flight function of the vagus nerve. It triggers the adrenals (top of kidneys)...
Career Trauma? What’s That?
"An unhealed person can find offense in pretty much anything someone does. A healed person understands that the actions of others have nothing to do with them. Each day you get to decide which one you will be" ~ Unknown "If you continue to carry bricks from your past,...
The Three Pillars of Effective Management: A Holistic Approach
In the dynamic world of leadership and management, it's crucial to have a plan that can respond to evolving changes while respecting what we know about how human beings develop capacity at work. Drawing upon years of experience in crafting management courses,...
What You Might Not Know About Change Management
"We need change management!" is the cry I hear most frequently these days from both HR and C-Suite decision makers looking for training. When I ask about the context, they typically want their tired and emotionally spent employees to accept more changes, work harder,...
Being Heard And Acknowledged Even If You Are Shy
A lot of professionals tell me they lack voice in their organizations. They are either hampered by their own insecurity and lack of confidence, or by the hierarchy in the organization which seems to stymie their efforts at sharing ideas or even finding a space or...
Why Your Employees Aren’t Excited To Meet Your Goals
Business owners often tell me that their employees don't show motivation, ask for too much, or just don't get on board with their ideas for how to help the company make more money. Knowing how human beings function at work can be helpful in understanding this. In the...
Meeting Kindred Spirits and Fighting Toxicity with Love
A keynote speech delivered by Dr. Julie Pham at "The Spirit of Work" book launch You never know when, where, or how you will meet a kindred spirit. That is how I feel about Dr. Marie Gervais. We met three months ago, when she interviewed me for her podcast, after I...
Reversing Incivility With Intent To Be And Do Good
Do a search on incivility and rudeness in the workplace and you will come up with hundred shifts of posts. It's a hot topic for a reason... As you’re looking for answers on how to improve your workplace climate, you’ll find a ton of great courses, resources and tips....
Imagining a Workplace Culture With No Prejudice!
When my friend from Cameroon walked down the hallway of the accounting firm where she worked, nobody smiled at her. Every person she greeted appeared to have not heard her and sometimes even bumped into her as if she were invisible. Although they said good morning to...
I Was Writing A Book But Didn’t Know It
It was my first date on my first job as a teacher and nobody greeted me. I had to ask at the office where my classroom was and request a key - no tour offered. The class had a storage room that had never been cleaned and no supplies had been ordered for the year....
A Foundation for Workplace Interactions: Soul-Enhancing Words and Actions
We need a new way to think about workplace interactions Ask any employee or manager what their workplace needs to improve, and the most likely answer will be “communication”. Next inline on the “must-improve” list will be “accountability” then, “dealing better with...
Why You Need Your Heart To Work
Why you need your heart to work Since this month features Valentine’s Day, it seems timely to talk about the link between emotions and decision making at work. There is a strong link between emotional self-awareness and ability to solve problems at work. Increasingly,...
10 Ways to Survive the New Supervisor Nightmare
So your time has come and you're officially the new supervisor! Of course you are feeling both excited and perhaps a bit scared at the same time. You want to make a good impression and you want people to like you, but you recognize a need for discipline and want to...
Leadership and Management Plus COVID-19
What has changed for leadership and management since COVID-19? You may be wondering what has changed for managers since the experience of a global pandemic and widespread economic upheaval. From my perspective, the basics of management continue to be the foundation...
Why do people follow bad leaders and what can you do about it?
Most of us have either experienced or currently work with bad leaders who are incompetent, tyrannical or vindictive. You may have asked yourself how someone so incompetent ended up in a position of power. Or you may wonder why everyone seems to put up with the tyranny...
What is the Difference Between Training and Coaching?
There can be confusion between the terms training and coaching. When an organization approaches me for training or coaching, there can be confusion between the terms training and coaching and what to expect for each. I thought it might be helpful to clarify how I see...
Moving Effectively from Operations to Supervision
Often people who are great employees are promoted to supervisory positions. After all who doesn’t want to promote a loyal, capable and dedicated employee who is well-liked by the team? Being a part of a team and knowing how to do your job well are important...
Beyond Protesting and Donating: 5 Practical Ways to Support BLM
Other than protesting, donating or signing a petition, what can you do – what could you do that would show support for #BlackLivesMatter (BLM)?
Why People Procrastinate and What to Do About It – everything you need to know!
We procrastinate because of emotional regulation issues, not time management. ~ Dr. Tim Pychyl According to Dr. Tim Pychyl of the Procrastination Research Group (as quoted in the New York Times), we procrastinate because of emotional regulation issues, not time...
Establishing your authority: A step by step guide for moving from operations to management thinking
When you are first promoted to a supervisory position, it can be a shock to your system! Your promotion caused you to change spots in the hierarchy of the organization. In terms of interpersonal relationships, the ground under your feet will have shifted. This means...
Managing Diverse Workforce: 2 Incidents
Can you handle managing a diverse workforce? Read this article to find out the different things you should watch out for in managing a diverse workforce.
A 2020 Vision for the Future of Work
Overview of the future of work trends Let’s recap on the future of work using the most recent OECD statistics. We already know that automation is on the rise, but that on a high skill level, it will only affect between 13-14% of new jobs in the labour force....
Workplace Politics and Me: Do I have to play this game?
You may have encountered politics at your workplace in some way or form. If you are like most people, you probably associate a negative connotation to workplace politics, and would like to stay as far away from it as you can. However, workplace politics need not be a...
Workplace Politics: The Good, the Bad and the In-between
Workplace politics takes on different meanings in different situations, and may be positive in some situations, and negative in others. People understand workplace politics to be the 'dark side' of workplace culture. The Link Between Workplace Culture and Politics...
Workplace Politics: The Basics
Workplace politics is a part of life, and the more informed you are, the better prepared you will be to navigate the ocean of politics at your workplace. Especially as a newcomer to Canada, knowledge can prove to be powerful, helping you make informed decisions....
The Future of Work II: Is There a Relationship Between Industry 4.0 and Emotional Labour?
Introduction People, production and profit. These are the three primary gears in the machine that Industry 4.0 claims to revolutionize with the most significant disruptor to the future of work since the first industrial revolution. [bctt tweet="Through artificial...
Self-Awareness Can Make You A Better Leader
3 ways you can use self-awareness to develop ethical decision-making I. Two stories of leadership – which one would you rather be known for? I was at a construction manager’s meeting not so long ago when I heard these two presentations. The vice president of one of...
In A Nutshell, What’s The Future Of Work And Why Should I Care?
(Part 1: How people and machines came to be in relationship together and the Gig economy) It is not hard to see that employment is changing rapidly and shows high volatility worldwide. Many employees feel like they are on an employment roller coaster that takes off...
Top Secrets to Communicating with Canadians
Every culture has its preferred ways of communicating. Each culture also gives special clues to its members which let them know that they are on the same page. The shared understanding which arises from comprehending these clues is the key to successful communication....
Removing Obstacles To Team Success
You may be an inspiring leader who can motivate anyone to do anything. But if you can’t identify and remove the obstacles to individual and team success, it is all empty words that don’t build authority or credibility. [bctt tweet="A great leader knows the...
Pre-influencing your team for great attitude
I have been reading Robert Cialdini’s most recent book Pre-Suasion. It's about how people are triggered to behave in certain ways under certain conditions. The short version is that people are influenced by reciprocity, social proof, likeability, consistency, scarcity...
Why You Need A Mentor And How To Get One
As a newcomer to Canada, finding a job is a priority for you.However, you don’t just want a survival job; you want to shape your career here. Having a mentor to guide you on this seemingly daunting journey to establishing your career in Canada is crucial. Read on to...
Unity In Diversity Is A Universal Law. For Business And Life.
Why are we here? Two years...
Three Things Your Supervisors Are Doing Wrong And How To Fix Them
“I can’t get anything done because I’m always firefighting!” Heard that before?Most supervisors are promoted from operations because they are good at their jobs.As supervisors however, they typically struggle by focusing on tasks without strategy, lack of people-savvy...
Are Limiting Beliefs About Managers Holding You Back?
Feeling stuck? This post is for you! Read on... I work with a lot of supervisors in my supervisory leadership program. Some of them surge ahead and embrace the course, others struggle but start to move forward in their supervisor jobs as they see the power of setting...
Is your supervisory leadership training effective? Let’s check.
Once this is in place,...
How to diversify your network!
“A stranger is a friend you haven’t met yet” Anonymous Most people find networking events stressful. The idea of spending an afternoon after work or evening with a bunch of strangers trying to make awkward conversation doesn’t seem like most people’s idea of a good...
What is managers’ #1 complaint? Hint: Same as employees’ #1 complaint!
"The reason people blame things on the previous generation is that there's only one other choice." -- Doug Larson If you guessed, “getting people to do their jobs without being nagged”, you would be right. The number one complaint of managers is that their team...
Why people don’t follow procedures and what to do about it
You have been through this before. An employee seems to know what to do. You have communicated the procedure, and probably explained the steps. And…it isn’t done. Or it isn’t done right. You could tear your hair out! Ranting and raving, getting mad and frustrated or...
Using your natural connections to get into a career: Barry’s story
Many newcomers get their first job through connections. For Barrie Latter, a family connection in Canada was able to find him a job opportunity before he planned to immigrate. He is a firm believer in using your connections to get to find a job higher up in the...
How Arnold became a master networker and rocked his career!
Let me tell you about Arnold D’Souza and how he built a meaningful and well-paying job in Canada by having a clear career path and networking. Arnold moved to Canada 8 years ago, from Dubai, where he handled the logistics for 40 countries and 27 distributors for...
Your transferable skills: Finding and using them for work
Are you confused about this talk of “soft skills” for getting a job? Do you wonder what it means to have “transferable” skills? Do you want to have a fast way to find out what your soft, transferable - or whatever employers want skills - are and then use them to get a...
“I love my company!” Group pride, inclusion and employee engagement
“I love my company!” Group pride, inclusion and employee engagement How an inclusion opportunity came up at Fenceline and what happened when they took it on. Marie Gervais, Shift Management Inc. “Never underestimate your ability to make someone else’s life...
Want to elevate employee engagement? Try this simple idea (consistently!)
Does employee engagement have to be tricky? Developing a collaborative workspace with commitment to purpose and goals can be helped along with one, simple, consistent check in. The side benefits? Increased engagement and stronger sense of belonging. The other day I...
Can a construction company be intentionally inclusive? Jen-Col says “Yes!”
Jen-Col is serious about building a better future. When you first walk into Jen-Col Construction (Building a better future), I guarantee you will be impressed. The building is a combination of new and old with repurposed recycled wood in different shades throughout...
How Emanuel did it: 3 strategies for getting into an industry
Emanuel was a Masters in Economics graduate and needed to find work. He found that the skills he had in math were useful for supply chain management so he decided to investigate the industry as a possible career route. To avoid being stuck in a survival level job, he...
Diversifying your workforce…Who has time?
Have you ever been in a conversation with a group.. when one person was way behind what everyone else seems to know? I witnessed exactly that at a business dinner event just recently. Everyone at the table was talking about ways they were strategizing to find...
Supervisory survival basics: Giving direction
Being good at your job has its downside. People usually come into their first managerial positions because they are good at what they are already doing. Decision makers identify them as responsible, committed and technically competent. With those company-friendly...
4 ways to motivate others using your experience
What motivates people? The first response of almost everyone you ask this question is “money”. Yet in study after study, money has only proven to be a motivator when someone is in grinding poverty or in a situation of narcissistic hoarding. Even then, as soon as the...
