Human Centered Leadership Program
Build manager resiliency and skill in this two-part program of instructor-led classes with leadership results coaching. Access and build on your leadership powers. Understand people-responsive management more holistically and have the capacity and skill to respond to emerging workplace realities with confidence.
Why Attend the
Human Centered Leadership Program?
FEEL more confidence, less stress
KNOW how to respond effectively to complex, changing situations
INCREASE ROI organizations that invest in leadership training and coaching combined see an average of 7X the return on their investment
Who Should Enroll
The Human Centered Leadership Program is suitable for:
1. Small business owners leading small to mid-size teams and organizations with managers who never had training.
2. Current managers who may have missed opportunities to systematically develop their leadership approach and skills.
3. Aspiring leaders looking to get a head start on the managerial leadership skills they will need for future promotion.
What Makes Our Human Centered Leadership Program Unique?
Our program builds Human Centered Leadership and Emotional Intelligence competencies. It teaches nervous system self and team emotional regulation tools that are not present in other managerial frameworks. These unique perception skillsets are accompanied throughout the program by business and tracking tools for practical application. Participants understand, experience and see themselves, their team and their organization holistically, reducing errors and frustrations and increasing organizational agility.
Starting with themselves and building outwards, participants develop key insights and resources to equip them for effective management in a volatile world. This brings clarity of focus, cohesive decision-making, improved critical thinking and increased responsiveness to workplace management results.
Through in-session practice, people-responsive skills are built and confidence increased. Communication and resilient conflict management improve.
Studies show that leaders who receive coaching are more confident, better at facilitating diverse views, and more effective in managing change. Coaching shows measurable results during and in between sessions, carrying learning forward to practical application. The combination of instruction with coaching increases revenue, engagement, employee satisfaction and revenue. Need we say more?
Enroll yourself or your managers today!
6-Week Program for WINTER 2026
[WINTER] January 2026 schedule:
REGISTRATION OPEN
- Session #1: January 7, 2026 – 9am to 12pm
- Session #2: January 14, 2026 – 9am to 12pm
- Session #3: January 21, 2026 – 9am to 12pm
- Session #4: January 28, 2026 – 9am to 12pm
Cost: $1550 for all sessions and three hours of individual leadership coaching
* 12 Professional Development Hours
** Certificate of Participation and handouts included
Human Centered Leadership Program - How It Works
Four instructor-led sessions involve participants in interactive processes to build skills for better people management. Collective learning builds excitement and applicability through practical exercises, real cases and group discussions.
Upon completion of course work, participants engage in three individual leadership-for-results coaching sessions, helping them to more accurately align their actions with desired outcomes.
- Week 1: The power of ONE – Prioritizing personal management
- Week 2: The power of TWO – 1-2-1 conversations that work
- Week 3: The power of TEAM – Building agreement, addressing resistance, increasing commitment
- Week 4: The power of SYSTEMS – Solving people-related system problems
- Week 5: Coaching Session 1 – Select and start goal, Coaching Session 2 – Check in and refine goal
- Week 6: Coaching Session 3 – Measure success and determine next steps
How You Will Benefit
From this this six-week program of instruction scaffolded with coaching for results, participants will experience and build capacity for:
- Increased self-awareness and self-regulation skill, allowing more accurate perception of workplace contexts.
- Improved ability to seek out and hear from direct during 1-2-1 conversation, increasing trust, appropriate response and inspiring productivity.
- Confidence to apply new tools for team cohesiveness and correctly diagnose and remedy team interpersonal and performance issues.
- Enhanced ability to read systems from a people perspective, removing obstacles to success while building organizational capacity.
The result? Better business outcomes with less stress and more focus and calm!
What Past Participants Had to Say
Taking this management course was a game-changer for me. It gave me the tools and confidence to lead more effectively, improve my decision-making, and communicate better with my team. I’ve grown both professionally and personally, and I now feel more equipped to handle challenges in the workplace. I highly recommend this course to anyone looking to enhance their leadership skills and take their career to the next level!
“The Effective Manager course offered valuable insights into several key areas, including self-regulation, effective engagement, conflict resolution, setting expectations, and issue identification at both individual and organizational levels. Marie provided practical, result-oriented tools throughout the course that are user-friendly and easy to apply in the workplace.”
“We hired Marie Gervais, at Shift Management to create a training to address shift changeover communication and scrap issues. Participating managers learned ways to calm themselves down before communicating with employees, and how to inspire and acknowledge employees for improved team morale. During training they created a solution to the shift changeover/ scrap concerns for one specific production issue. Immediately after the training they set up and applied their idea. We now have zero issues with that problem. In my mind, the training did what it promised. Managers know how to take initiative to solve production problems. I’m happy with the outcome.”
“Best 12 hours! So many helpful tools you provided. I am using them every day now. Life is better.”
“As a new manager, this course provided me with vital information and tools that I will use going forward.”
“I wish I would have had this training when I first started five years ago, it would have saved me from a lot of unnecessary frustration.”
“Marie makes this a safe space to learn and to participate. The self-awareness exercises were an eye opener!”
You Learn These Management Leadership Skills…
Session #1 - The Power of One - Prioritizing Personal Management
“Move beyond workplace stress and frustration. Learn to identify and eliminate inner workplace obstacles rooted in fight, flight, and freeze responses, helping both you and your team approach work with calm, confidence, and wisdom.”
Learn the basics of self-awareness and emotional self-regulation for stressful work environments..
In this workshop you will practice:
- Personal awareness of your own thoughts, feelings, beliefs and responses to your environment
- Slow-down strategies: breathing, naming and measuring emotional intensity, in the moment self-regulation
- Reflection tools: gather feedback, notice processes and reflect to self-correct while managing day to day incidents
Session #2 - The Power of Two - 1-2-1 Conversations That Work
“Master empathetic and effective communication. Develop your ability to ask probing, non-judgmental questions in 1-2-1 conversations, fostering friendly yet firm work relationships and ensuring even quiet team members feel heard.”
Develop the practices and habits of effective communication between two or more people
In this workshop you will practice:
- Building friendly and firm work relationships
- Noticing the talents of others and mirroring their qualities to them
- Facilitating a conversation with non-judgmental questions
- Using professional tone and speech
Session #3 - The Power of Team: Building Agreement and Pre-Commitment
“Acquire the skills to uncover your own and others’ resistance, fostering greater commitment among teams. Learn to measure commitment levels and leverage acceptance to diagnose and solve people-system problems for exponential growth in team accountability and initiative.”
Learn to set clear expectations, check for understanding and solicit feedback in ways people can appreciate
In this workshop you practice:
- Building team member and team communications capacities
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Running effective meetings
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Diagnosing correctly, apply the remedy and coach for success
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Practicing courage and tact
Session #4 - The Power of System: Solving People-System Problems
“Transform conflict into collaboration. Understand managing holistically to respond effectively to complex situations, allowing you to reduce conflict with less stress and see tangible performance improvement.”
Learn to read people realities for better decision-making
In this workshop you will practice:
- Uncovering your own and others’ resistance and bring them to commitment
- Measuring commitment levels and using the power of acceptance to auto-correct
- Reading body language in individuals and between individuals
- Diagnosing a system problem involving people and apply your learning to start solving it
Coaching Session #1 - Select and start goal
Release resistance, increase commitment
Coaching Session #2 - Check-in and refine goal
Develop self-assessment tools to adjust
Coaching Session #3 - Achievements and next steps
Celebrate successes and learning complete self-evaluation
What our Human Centered Leadership Program Looks Like:
Part 1
Weeks 1-4
4 instructor-led sessions
Part 2
Weeks 5-6
3 results-focused coaching sessions
Two ways to participate:
ORGANIZATIONS
- Choose your start-end dates
- Customize timeline to suit
- Schedule a time to discuss your needs
- Enroll manager groups in small cohorts, participants are from one organization
- Agreement and invoice sent
- Pay & receive customized schedule
- Participants access course and coaching sessions, complete workbooks per session, complete self-evaluations & receive individual coach feedback.
- Organizational report on progress and themed evaluation comments sent to decision makers
- Certificates of completion sent to individuals and organizational decision makers
INDIVIDUALS
- Choose from upcoming Fall/Winter slots
- Use existing dates and times
- Enroll in Fall or Winter session
- Pay & access program information and workbooks
- Participants are from multiple organizations
- Participants access course and coaching sessions, complete workbooks per session, complete self-evaluations & receive individual coach feedback.
- Receive certificate of completion and coaching self-evaluation & receive individual coach feedback
About Your Course Instructor: Marie Gervais
Marie Gervais, PhD., CEO of Shift Management Inc. believes that a happy workplace is a productive and profitable one. Her mission is to build inclusive workplace leadership skills using the S.W.E.L. model of safety, well-being, encouragement, and learning.
Through her unique training and coaching, Dr. Gervais has assisted 50+ companies and 500+ managers to develop visible leadership growth.
She is a sought after speaker, instructor, and program evaluator for workplace learning and the future of work.
As a Certified Emotional Freedom Coach, Dr. Gervais helps clients move past the freeze, flight responses from work traumas to approach work with calm, confidence and wisdom.
She recently published her book, “The Spirit of Work: Timeless Wisdom, Current Realities” is available on all online directories where books are sold.
Her TEDxTalk, “Overcoming the Pain of Career Trauma,” can be seen on YouTube.
FAQs (Frequently Asked Questions)
As an individual, can this program be funded through my employer?
Yes as professional development. You can use the program for CEUs, one per hour.
As an organization what is the investment for this program?
Per participant, the cost is $1550.00. There is an additional $300 fee for the organizational report sent to decision makers once both program components are completed
Is coaching applicable for CEU credits?
No, but it applies to employer funding as professional development.
What is the refund policy?
Unless there is serious illness or natural disaster, we do not refund courses or coaching, however a credit can be applied to be used within the same year.
What is the return on investments for this program?
- Get to improved results faster and with less stress. This is a productivity gain and and a personal job satisfaction gain.
- Ongoing training and learning at work has huge benefits for employers and employees. Check out Devlin Peck’s 2025 statistics on benefits of learning and development of employees.
- These benefits increase when employees find training easy to understand, and relevant to their jobs, which is Shift Management’s specialty!
What will I take away from these sessions?
- Your ability to understand human motivation and interests will increase, which helps you more consciously use communication strategies that work.
- You will have a set of managerial tools you can start using right away to improve your own managerial awareness, your one-to-one conversation outcomes, team cohesion and efficacy, and strategic problem solving that considers people and systems as collaborators.
- Your newly discovered emotional regulation abilities will help you remain calm under pressure and know how to reset as needed.
- You will have worked through one people problem scenario and applied it to a systemic change that benefits all.