Leadership and Management · ShiftWorkPlace
The Three Pillars of Effective Management: A Holistic Approach

The Three Pillars of Effective Management: A Holistic Approach

In the dynamic world of leadership and management, it's crucial to have a plan that can respond to evolving changes while respecting what we know about how human beings develop capacity at work. Drawing upon years of experience in crafting management courses,...

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What You Might Not Know About Change Management

What You Might Not Know About Change Management

"We need change management!" is the cry I hear most frequently these days from both HR and C-Suite decision makers looking for training. When I ask about the context, they typically want their tired and emotionally spent employees to accept more changes, work harder,...

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Being Heard And Acknowledged Even If You Are Shy

Being Heard And Acknowledged Even If You Are Shy

A lot of professionals tell me they lack voice in their organizations. They are either hampered by their own insecurity and lack of confidence, or by the hierarchy in the organization which seems to stymie their efforts at sharing ideas or even finding a space or...

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Why Your Employees Aren’t Excited To Meet Your Goals

Why Your Employees Aren’t Excited To Meet Your Goals

Business owners often tell me that their employees don't show motivation, ask for too much, or just don't get on board with their ideas for how to help the company make more money. Knowing how human beings function at work can be helpful in understanding this. In the...

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Meeting Kindred Spirits and Fighting Toxicity with Love

Meeting Kindred Spirits and Fighting Toxicity with Love

A keynote speech delivered by Dr. Julie Pham at "The Spirit of Work" book launch You never know when, where, or how you will meet a kindred spirit. That is how I feel about Dr. Marie Gervais. We met three months ago, when she interviewed me for her podcast, after I...

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Reversing Incivility With Intent To Be And Do Good

Reversing Incivility With Intent To Be And Do Good

Do a search on incivility and rudeness in the workplace and you will come up with hundred shifts of posts. It's a hot topic for a reason... As you’re looking for answers on how to improve your workplace climate, you’ll find a ton of great courses, resources and tips....

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Imagining a Workplace Culture With No Prejudice!

Imagining a Workplace Culture With No Prejudice!

When my friend from Cameroon walked down the hallway of the accounting firm where she worked, nobody smiled at her. Every person she greeted appeared to have not heard her and sometimes even bumped into her as if she were invisible. Although they said good morning to...

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I Was Writing A Book But Didn’t Know It

I Was Writing A Book But Didn’t Know It

It was my first date on my first job as a teacher and nobody greeted me. I had to ask at the office where my classroom was and request a key - no tour offered. The class had a storage room that had never been cleaned and no supplies had been ordered for the year....

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Why You Need Your Heart To Work

Why You Need Your Heart To Work

Why you need your heart to work Since this month features Valentine’s Day, it seems timely to talk about the link between emotions and decision making at work. There is a strong link between emotional self-awareness and ability to solve problems at work. Increasingly,...

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How Leaders Can Be More Compassionate to Employees

How Leaders Can Be More Compassionate to Employees

How Leaders Can Be More Compassionate to Employees (a guest blog) by Rose Julian When asked where acts of compassion regularly occur, the office would probably be last on your mind! Professional environments are focused on advancement and economic outcomes to achieve...

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10 Ways to Survive the New Supervisor Nightmare

10 Ways to Survive the New Supervisor Nightmare

So your time has come and you're officially the new supervisor! Of course you are feeling both excited and perhaps a bit scared at the same time. You want to make a good impression and you want people to like you, but you recognize a need for discipline and want to...

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Leadership and Management Plus COVID-19

Leadership and Management Plus COVID-19

What has changed for leadership and management since COVID-19? You may be wondering what has changed for managers since the experience of a global pandemic and widespread economic upheaval. From my perspective, the basics of management continue to be the foundation...

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Why do people follow bad leaders and what can you do about it?

Why do people follow bad leaders and what can you do about it?

Most of us have either experienced or currently work with bad leaders who are incompetent, tyrannical or vindictive. You may have asked yourself how someone so incompetent ended up in a position of power. Or you may wonder why everyone seems to put up with the tyranny...

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What is the Difference Between Training and Coaching?

What is the Difference Between Training and Coaching?

There can be confusion between the terms training and coaching. When an organization approaches me for training or coaching, there can be confusion between the terms training and coaching and what to expect for each. I thought it might be helpful to clarify how I see...

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Moving Effectively from Operations to Supervision

Moving Effectively from Operations to Supervision

Often people who are great employees are promoted to supervisory positions. After all who doesn’t want to promote a loyal, capable and dedicated employee who is well-liked by the team? Being a part of a team and knowing how to do your job well are important...

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A 2020 Vision for the Future of Work

A 2020 Vision for the Future of Work

Overview of the future of work trends Let’s recap on the future of work using the most recent OECD statistics. We already know that automation is on the rise, but that on a high skill level, it will only affect between 13-14% of new jobs in the labour force....

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Workplace Politics and Me: Do I have to play this game?

Workplace Politics and Me: Do I have to play this game?

You may have encountered politics at your workplace in some way or form. If you are like most people, you probably associate a negative connotation to workplace politics, and would like to stay as far away from it as you can. However, workplace politics need not be a...

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Workplace Politics: The Good, the Bad and the In-between

Workplace Politics: The Good, the Bad and the In-between

Workplace politics takes on different meanings in different situations, and may be positive in some situations, and negative in others. People understand workplace politics to be the 'dark side' of workplace culture. The Link Between Workplace Culture and Politics...

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Workplace Politics: The Basics

Workplace Politics: The Basics

Workplace politics is a part of life, and the more informed you are, the better prepared you will be to navigate the ocean of politics at your workplace. Especially as a newcomer to Canada, knowledge can prove to be powerful, helping you make informed decisions. Read...

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Lipstick and Beer. Business in tough times

Lipstick and Beer. Business in tough times

In times of economic duress businesses close, people lose their jobs and there is a climate of fear. The three most common reactions to a downturn in the economy are freeze, flee and fight. During the freeze period, spending is down. Then there is massive exit for...

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Self-Awareness Can Make You A Better Leader

Self-Awareness Can Make You A Better Leader

3 ways you can use self-awareness to develop ethical decision-making I. Two stories of leadership – which one would you rather be known for? I was at a construction manager’s meeting not so long ago when I heard these two presentations. The vice president of one of...

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Removing Obstacles To Team Success

Removing Obstacles To Team Success

You may be an inspiring leader who can motivate anyone to do anything. But if you can’t identify and remove the obstacles to individual and team success, it is all empty words that don’t build authority or credibility. [bctt tweet="A great leader knows the...

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Pre-influencing your team for great attitude

Pre-influencing your team for great attitude

I have been reading Robert Cialdini’s most recent book Pre-Suasion. It's about how people are triggered to behave in certain ways under certain conditions. The short version is that people are influenced by reciprocity, social proof, likeability, consistency, scarcity...

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Three Things Your Supervisors Are Doing Wrong And How To Fix Them

Three Things Your Supervisors Are Doing Wrong And How To Fix Them

“I can’t get anything done because I’m always firefighting!” Heard that before?Most supervisors are promoted from operations because they are good at their jobs.As supervisors however, they typically struggle by focusing on tasks without strategy, lack of people-savvy...

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Are Limiting Beliefs About Managers Holding You Back?

Are Limiting Beliefs About Managers Holding You Back?

Feeling stuck? This post is for you! Read on... I work with a lot of supervisors in my supervisory leadership program. Some of them surge ahead and embrace the course, others struggle but start to move forward in their supervisor jobs as they see the power of setting...

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Why your supervisors don’t lead (and what to do about it)

Why your supervisors don’t lead (and what to do about it)

A common complaint managers have about their supervisors is that they “don’t lead”. Usually, that means that they don’t take initiative, solve problems, provide direction, or set clear expectations with follow-up. Before looking at the supervisory responsibilities for...

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How to diversify your network!

How to diversify your network!

“A stranger is a friend you haven’t met yet” Anonymous Most people find networking events stressful. The idea of spending an afternoon after work or evening with a bunch of strangers trying to make awkward conversation doesn’t seem like most people’s idea of a good...

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Why people don’t follow procedures and what to do about it

Why people don’t follow procedures and what to do about it

You have been through this before. An employee seems to know what to do. You have communicated the procedure, and probably explained the steps. And…it isn’t done. Or it isn’t done right. You could tear your hair out! Ranting and raving, getting mad and frustrated or...

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Supervisory survival basics: Giving direction

Supervisory survival basics: Giving direction

Being good at your job has its downside. People usually come into their first managerial positions because they are good at what they are already doing. Decision makers identify them as responsible, committed and technically competent. With those company-friendly...

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4 ways to motivate others using your experience

4 ways to motivate others using your experience

What motivates people? The first response of almost everyone you ask this question is “money”. Yet in study after study, money has only proven to be a motivator when someone is in grinding poverty or in a situation of narcissistic hoarding. Even then, as soon as the...

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Increase your leadership attraction: Your backstory

Increase your leadership attraction: Your backstory

Did you know that leadership attraction and marketing are related? You couldn’t control how your story started, but you can write a few good pages in there ― Mustafa Saifuddin As I was reading Russell’s most recent book called Dotcom Secrets, something really jumped...

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Channeling Your Inner “Scary Leader”

Channeling Your Inner “Scary Leader”

Lots of people come to me with their workplace issues and management dilemmas. I listen patiently and help them come to a few conclusions about their next steps. Upon reflection, I would say that 99% of the managers seeking my advice have problems because they have an...

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Keeping your diverse employees

Keeping your diverse employees

It is tough to find quality workers these days. You probably have invested quite a bit in recruiting, hiring and setting up for skilled employees from diverse backgrounds for your company. But how do you keep them? Many skilled workers from other countries will take...

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