We all know it is important to measure for results, but often we don’t know what to measure or how to interpret the metrics. Another issue is knowing what to do – how to change our behaviour – based on the metrics. QUESTION 1: HOW CAN I UNDERSTAND METRICS SIMPLY?...
8 Social Assumptions and What To Do About Them Are your social assumptions about people’s motivations accurate? Have you noticed yourself or others making any of these kinds of statements? Engaging in comm skills training can help you challenge these assumptions and...
People categorize and use routines to deal with things quickly and efficiently throughout the day. This is a natural part of understanding the world and it saves us time. Unfortunately, in a workplace setting, classifying people in terms of what we already know about...
Biology, employee performance, and business systems have more in common than you may think. According to the book “The Selfish Gene” by Richard Dawkins (first published in 1978 and widely accepted as the most significant communication about the basics of inheritance...
Effective workplace communication can be learned! You may think you know how to communicate to your team or employees. But communication is not about what you think has happened when you speak with someone, it is about what actually happens between two people in...
It is pretty easy to tell other people what they should do, how they should fix a work issue and how to fix their personality foibles. We can quickly see when someone else is so much in favour of a person or a project they can’t see the forest for the trees. We can...