2019 Masterclasses

Our masterclasses feature expert interviews about leadership, best practice employers, career build strategies and Canadian workplace culture tips.

Our topics revolve around three major themes:

  • Tips for internationally-trained professionals
  • Best practices for employers
  • Leadership development

Click on the webinar titles to save your seat (we’ll even give you a spot in webinars already past!). Links become live when registration opens.

Professional Webinar Seminars

Intercultural Communication for Virtual and Live Teams Seminar Series – Part 1

January 10, 2019 10:00 a.m. MST,  Price: $47.00

You in Culture at Work

Frustrated in work communications with people who are not like you?

Here’s a secret: to improve your communication skills with other cultures, the first place to begin is with you.

Our seminar “You in culture at work” guides you through the process of knowing yourself from a cultural perspective in a workplace setting. By uncovering the roots to your work tendencies and beliefs through the groups you are influenced by, you will gain insights into your expectations, attitudes and behaviours that you never dreamed were culturally influenced.

You will learn to:

    • Begin mapping your cultural influences and knowing yourself culturally

  • Use your cultural insights to link your beliefs, attitudes and expectations in a workplace setting
  • See the light and dark side of your cultural orientations
  • Use a continuum tool to uncover how your cultural behaviours are likely to affect people whose cultures are different from your own

The insights you will gain about your own cultural self, orientation and beliefs will be one of the most invaluable things you have ever learned! 

Start your year off right with a fresh new look at how you can be more effective by learning to consciously use your own cultural gifts and avoid typical cultural pitfalls at work.

This seminar comes with a workbook that will be emailed to you in advance.

It is the first of a four-part series on intercultural communication for virtual and in person teams.

Intercultural Communication for Virtual and Live Teams Seminar Series – Part 2

January 31, 2019, 10:00 a.m. MST Price: $47.00

Discovering Culture in Others and Why It Matters in the Workplace

Let’s say you just had a confusing exchange with an individual or team at work. Things are not going well, but you can’t figure out where to start to fix it. If you work with a diverse team, you will need to start with this critical question:

Is this incident: cultural, personal, wellness or personality?

Get the answer to this and more in Part 2 of our Intercultural communication for virtual and live teams “Discovering culture in others and why it matters in the workplace.”

You will learn to: 

  • Use a special tool for identifying potential areas of difficulty in intercultural communications
  • Practice working with a diagnostic matrix for knowing if a behaviour is cultural or not
  • Discover what needs to be “cleared” in your own emotional reaction so you can actually see the other person’s culture
  • Increase your intercultural capacity by applying inclusive workplace principles to effectively communicate with diverse team members


By the end of the session, you will have a better understanding of how to engage effectively with people who are different from you at work, learn from their perspectives, and build team capacity to harness everyone’s hidden potential.

Sound good? Register today for either individual sessions or the complete package in our featured series “Intercultural communication for virtual and live teams”!

Intercultural Communication for Virtual and Live Teams Seminar Series – Part 3

February 28, 2019 10:00 a.m. MST, Price: $47.00

Setting and Building your Desired Company Culture

So now you know more about who you are culturally and how to see and build on the cultural insights from your team members. Does that mean you have to spend all your time figuring out and adjusting to everyone’s differences?

Not if you want to get any work done!

In Part 3 of our series: Intercultural communication for virtual and live teams “Setting and building your desired company culture”, you will learn how to create an organizational culture that embodies your deepest values and can be experienced by all employees no matter what culture they are from. It’s all about knowing what you want, setting clear expectations and responding to input along the way.

You will learn to:

  • Participate in a values identification process to name what is most important to you in your organizational culture or in how you want your team to “be”

  • Discover how to use the question “What do I need to feel safe…” to build substance around the values you want to see and experience
  • Use a list of critical questions and sentence starters for getting to the experiences of your team and using them to anchor company values
  • Practice using a “clear expectations” checklist to ensure you have shared understanding on critical issues

In this session you will discover how to use the four learnings to create a climate of community belonging and commitment. Specific strategies to use in both live and virtual settings will be provided.

Is this something you could use – say – for the rest of your life? You bet!

Register today for either individual sessions or the complete package in our featured series:“Intercultural communication for virtual and live teams”!

Intercultural Communication for Virtual and Live Teams Seminar Series – Part 4

March 28, 2019, 10:00 a.m. MST Price: $47.00

Scripts and Questions Framework for Solving Intercultural Team Problems

Feeling overwhelmed about all the learning and flexibility involved in intercultural communication?

Don’t worry, this session is the “done for you” piece with tip sheets and checklists to support you in moving from the “understanding” phase to the “action” phase!

In this session we will use several case studies to show how intercultural communication breaks down, how to fix it and how to prevent it. To help with this process, you will practice using scripts, checklists and questions for either preventing or fixing things when communication goes sideways.

You will learn to: 

  • Real workplace intercultural scenarios in both virtual and live team settings to practice with
  • Opportunities to practice scripts for setting the stage and avoiding unnecessary misunderstandings
  • Key questions for diagnosing, repairing and applying remedies to intercultural issues
  • Applying listening principles to get to the root of issues
  • What to do if you have made a big mistake


This very practical session will include downloadable scripts, checklists and questions as well as a BONUS resource list for more intercultural tools created by our talented colleagues in the intercultural industry around the world.

You will not want to miss out on this action packed, strategies based final session in our series “Intercultural communication for live and virtual teams”!

See you there!

Upcoming Webinar Masterclasses

Helping Your Supervisors Get Their “Shift” Together

June 5, 2019 10:00 a.m. MDT Price: NO CHARGE

3 People Skill Behaviours

Picture this: Your supervisors promoted up from operations don’t work effectively with people. You lose productivity, good employees and money but you gain frustration and down time. 

Did you have any trouble imaging it? I didn’t think so! 

But what can you do about it? 

Learn three essential self-efficacy behaviours that are the foundation for all manager skill.

Register for my masterclass and learn the keystone behaviours that really matter for effective team management. Find out how these behaviours, which are actually capacity building habits, improve all other people management outcomes. 

In this masterclass I will show you how your supervisors can:

  • Orient to learning
  • Develop self and other awareness
  • Form new habits

And how these habits of excellence improve key people skills needed for:

  • Collaboration
  • Listening
  • Communication
  • Problem solving
  • Conflict resolution

Sound useful? I look forward to seeing you on the masterclass list and to meeting you online on May 1st!

4 Top Persuasion Skills You Need To Succeed

June 12, 2019 11:00 a.m. MDT Price: NO CHARGE

4 Key Communication Persuasion Skills

Want to improve your influence, persuasion, or sales skills? No matter what your profession or role, communicating effectively always requires “selling” your ideas to get to results.

On June 12th 11:00 MDT, I’m excited to feature expert sales and presentation coach, Stan Fidel, to teach us four key communication persuasion skills. Stan’s session aims to assist you with getting to your desired the outcomes by using empathetic persuasion skills. 

After this webinar you will be able to answer these questions:

  1. How can you quickly establish rapport with your prospect?
  2. How do you get people to answer your questions honestly?
  3. How can you present your product or service as a solution?
  4. How can you convert a negative objection into a positive objective?

I am personally a big fan of Stan’s work and use his techniques every time I’m in a meeting, presentation or on a phone call. Sound useful? You bet it is! 

Register now to get in on Stan’s awesome presentation, you will be glad you did.

Becoming the Clearest Speaker in the Room

February 13, 2019 10:00 a.m. MST Price: NO CHARGE

Pronunciation for Career Success

Could your English skills be costing you? Is it possible you are losing out to the competition in interviews and promotions because of your pronunciation? Want to become clearer and more respected in your field? 

Having to learn French and Japanese herself, and being told by potential employers that they would never hire her because her accent was “hard to understand”, Catherine Steele has personal experience with the frustration, fear, and humiliation that can come from pronunciation problems. 

At first, it’s not a big deal. People speak louder, repeat themselves, or go back and forth and eventually things get solved. Right? 

Unfortunately, there’s more to it. Immigrant professional engineers, IT professionals, or other highly skilled workers, are judged on their language skills. Canadians expect that professional competence and English competence go together. When they hear pronunciation they don’t understand, they think your professional qualifications are not what you say they are. 

That’s why Catherine sees English as currency – improving your pronunciation is like adding gold to you qualifications – and money to your bank account. 

Catherine’s clients have used their improved English skills to: 

  • Get a new job with a salary over $80,000 per year
  • Speak on stage and deliver a TED Talk
  • Pass a fluency exam – and more!

Don’t miss this amazing opportunity to learn how to improve your pronunciation for career success!

Developing a Leadership Mindset

February 21, 2019, 10:00 a.m. MST Price: NO CHARGE

The Journey from Operations to Supervisor Thinking

Often people who are good at their jobs at the operations level are promoted to supervisory positions without much thought about how to equip them for success in the new role. The mentality of “sink or swim” has proven contrary to how people actually learn on the job. So what can you do to up skill your supervisors? What can you do to assist supervisors with transitioning from hourly, operational thinking to salaried leadership thinking? What if YOU are the supervisor who needs to develop these skills? 

Supervisory leadership expert Marie Gervais, will show how using strategies for leadership thinking, people and organizational focus questions, and on-the-job diagnostic coaching, can effectively equip supervisors to build the skills and confidence to take charge and lead their teams more effectively. 

You will learn to:

  • Understand the difference between operations thinking and management thinking
  • Use two people and organizational strategies for supervisory competence
  • Apply on-the-job coaching strategies to team coaching learning opportunities


Help us meet your needs by telling us what topics would be most useful to you for upcoming masterclasses.
We would love to hear from you!

Don’t miss a masterclass! Sign up for monthly invites